SOHLS Shipping Terms & Conditions

Updated Wednesday 10th June 2026

$9 Standard Shipping Australia Wide

We are currently partnered with Australia Post for all orders within Australia. Our $9 standard shipping applies to all orders within Australia. From dispatch, Metro cities across Australia can expect delivery within 1-3 business days, excluding Adelaide and Perth which can be 2-7 business days. Rural areas across Australia take anywhere between 3-7 business days.

$13 Express Shipping Australia Wide

Upgrade to $13 express shipping for priority dispatch next day dispatch, Australia wide on all orders.

FREE Standard Shipping over $120

Spend $120 in one order to qualify for free express shipping, Australia & NZ wide.

International Orders

Little SOHLS currently ships to Australia, New Zealand, UK, Canada, Ireland and Major European cities.

As a result of the recently introduced changes to the import tariff requirements set out in US Executive Order 14324, our shipping partner Australia Post has joined a number of international postal operators to temporarily suspend partial postal services to the United States (US) and Puerto Ricoeffective immediately until further notice.

This decision has been made to ensure compliance with the new US Customs and Border Protection (CBP) requirements. Specifically, the requirement for duties and taxes to be prepaid on all shipments prior to their arrival in the US.

Timing

We aim to dispatch all orders next business day between Monday-Friday*

*Please note: During peak periods (Sale or Public Holiday periods), next day dispatch may not be applicable due to a high volume of orders received.

Note about Sale Periods

During sale events (e.g., Black Friday/Cyber Monday), order volumes spike and warehouse processing takes a little longer – please allow an extra 5-7 business days for dispatch during these times (or more if notified). We’ll always notify you via email if there’s a known delay.

If you change your mind on your order during a sale period, refunds are only available for a STORE CREDIT.

Dispatching your order

We use Australia Post for all of our deliveries. Once your parcel is collected from our warehouse and sent out via Australia post, you will be emailed your tracking number. If you are unable to find your email please check your junk mail or alternatively contact us at hello@littlesohls.com.au

Once your order has left our warehouse, it is in the hands of the Australia Post. Any delays caused by them are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. Little Sohls is not responsible for any damage caused to the parcel within the transit process. 

Shipping Address

Customers are responsible for ensuring that all shipping details provided at checkout are complete and accurate before placing their order.

Little SOHLS is unable to accept responsibility for parcels that are delayed, returned to sender, delivered to an incorrect address, or otherwise unable to be delivered due to incorrect or incomplete shipping information supplied by the customer.

If a parcel is returned to our warehouse because of an incorrect or incomplete address, we will contact you to arrange redelivery. Any additional shipping costs incurred to resend the parcel will be the responsibility of the customer and must be paid prior to the order being re-dispatched.

If you notice an error in your shipping address after placing your order, please contact us immediately at hello@littlesohls.com.au. While we will always do our best to update your order before dispatch, we cannot guarantee changes can be made once an order has entered our fulfilment process.

Misplaced or Stolen Parcels

It is the customer's responsibility to provide a safe and secure delivery address and ensure all shipping information entered at checkout is correct. Little SOHLS is not responsible for parcels that are lost, misplaced or stolen after they have been marked as delivered to the nominated address.

Customers who have selected Checkout+ at checkout receive shipping and package protection. In the event a parcel is lost or misplaced in transit, please contact us at hello@littlesohls.com.au so we can assist in reviewing the issue and arranging a suitable resolution where applicable.

Damaged Parcels

Little SOHLS is not liable for any damage sustained to parcels once successfully delivered to the nominated address.

Australia Post Tracking

To track your order, please visit: www.auspost.com.au/track/

Need more information?

If you have any questions regarding your parcel's shipping, please contact your relative courier: 

Australia Post Customer Service on 13 POST (13 7678)

Little SOHLS Customer Service on hello@littlesohls.com.au