Returns Policy

Returns Policy

We want you to love your Little SOHLS, but if something isn’t quite right, here’s how returns and exchanges work.

30-Day Returns

  • We have a 30-day return policy, which means you have 30 days after placing your order to request a return.
  • To be eligible, your item must be in the same condition that you received it – unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
  • To start a return, please contact us at hello@littlesohls.com.au. Returns must be sent to: PO Box 321, Rose Bay NSW 2029
  • Items sent back without requesting a return first will not be accepted.

Free Size Exchanges (AU Customers Only)

  • For all SOHLS® Footwear purchased after Friday 8 August 2025, we now offer Free Size Exchanges.

Conditions of Free Size Exchanges:

  • Customers must contact us within 14 days of receiving their order.
  • We will provide a prepaid return postage slip and cover the cost of sending out your replacement pair.
  • Exchanges may be for the correct size or a different style across our SOHLS® Velcro or Slip-On ranges only (subject to availability).
  • One free exchange per order applies.

Damages & Issues

  • Customers are required to inspect their order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
  • Little SOHLS will evaluate the issue and provide a suitable resolution, which may include a replacement pair.

Final Sale Items

  • Items marked as Final Sale are not eligible for a refund under any circumstances.
  • Final Sale items may be exchanged for size only, subject to availability.
  • No style, colour, or product substitutions will be permitted on Final Sale exchanges.
  • All Final Sale conditions apply in addition to this Returns Policy.

Exceptions / Non-Returnable Items

  • Gift cards are non-returnable.
  • Items marked as Final Sale (see Final Sale section) are excluded from refunds.
  • Exchanges (Other Than Free Size Exchanges)

Customers wishing to exchange items outside of the Free Size Exchange offer may:

  • Return the item for a refund and place a new order, or
  • Request a direct exchange by emailing hello@littlesohls.com.au.
  • A $5 reshipment fee applies to direct exchanges and must be paid before the replacement item is sent.

Refunds

  • If approved, refunds are processed back to your original payment method within 10 business days of receiving your return.
  • Banks and card providers may take additional time to process and post the refund.
  • If more than 15 business days have passed since your return was approved, please contact us at hello@littlesohls.com.au.

Costs

  • Customers are responsible for return postage on all refunds and exchanges, unless eligible for the Free Size Exchange offer.
  • Little SOHLS does not currently offer free returns outside of this policy.